Leading with Excellence: The Laufer Group Story
50 years of Quality, Safety, and Professionalism
50 years of Quality, Safety, and Professionalism
Welcome to Laufer Group, where a legacy of excellence since 1975 has shaped us into Israel’s leading aviation services provider. As a key part of the Maman Group, we offer an unparalleled combination of ground handling, VIP, and private flight services. Our focus on personalized attention, safety, and superior service has made us the trusted choice for global airlines and discerning travelers, handling over 6 million passengers and 26,000 flights annually.
We understand that every client has unique needs. It’s more than just our core handling services – we tailor our approach, finding creative solutions to any challenge. This flexibility and adaptability set us apart.
Behind our success, our professionalism, and our commitment to service are 800 skilled employees. Their dedication fuels our growth. We also have a passionate and experienced management team driving innovation and ensuring Laufer consistently exceeds expectations.
Service Beyond the Basics
We understand that every client has unique needs. It’s more than just our core handling services – we tailor our approach, finding creative solutions to any challenge. This flexibility and adaptability set us apart.
Our goal is to set the industry standard for service excellence and technological innovation. We invest in our people, embrace change, and obsess over the details. This allows Laufer Group to anticipate and exceed the evolving requirements of our clients and the global aviation community.
Commitment to Excellence
Laufer proudly adheres to the highest international standards. Our memberships in the International Air Transport Association (IATA) and the IATA Ground Handling Council (IGHC) signal our unwavering focus on quality, safety, operational efficiency, and customer satisfaction. In a constantly changing industry, Laufer Group is driven to deliver forward-thinking solutions and relentless excellence.
Laufer Aviation-GHI has established six fundamental principles that outline our company values.
The company instills these values in its employees, they form the basis of the quality service provided to its customers.
We work to be unique and provide above and beyond service to our employees and customers so that we are the first and best choice for them.
Our employees and customers are key to the company’s success. We act fairly and while providing personal treatment, to create commitment, care, identification and “unique pride”
We operate with openness, mutual respect, honesty and responsibility while constantly working to achieve our goals and to the satisfaction of our employees and customers
Together, in teamwork, we act as one body in constant action for a common goal, to achieve the company’s goals and maintain its strength
We encourage creative and inquisitive thinking while cross-fertilizing and using supporting tools and advanced systems, to improve existing areas of activity and to create new and diverse areas
The totality of activities, human capital and corporate culture will constitute for our employees and customers: home, family, friends!